![]() ![]() Thanks for your interest in Norton Family. I have since decided that it will most likely be easier and quicker to reset the PC and reinstall the OS.Ĭannot believe we have gone through this without any support. However, we cannot login to the site because the internet is blocked by. Norton's fix is to log in and redownload and uninstall on their website. Email didn't work and we had no access to the PIN. On top of not being able to remove the program, while waiting for a customer service rep, we were locked out and had no way of unlocking. ![]() We are amazed at the lack of support for subscribing customers! During this 2 hours window, the PC timed out and Norton Family locked the computer. We spent 2 hours waiting to chat with a customer service agent last night and we are waiting again this morning. When we attempted to do so, we received the following error: "This device is part of a different Norton Family account. In order to remove the program you must sign in as a parent. After we realized it was horrible, we attempted to remove it from the computer. It is difficult to monitor and it will lock down the entire PC, even from logging into Norton. ![]() ![]() Installed Norton Family on a PC and it has been far from intuitive and is not user friendly at all. ![]()
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